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Central Vac Professional
October 2010

denotes article or column available to members only.

Features
Marketing in A Tough Market. How Coltrin Central Vacuum Survived & Thrived in a Down Market
MD Manufacturing Announces Central Vac Education Track Set for 2011 VDTA/SDTA Trade Show & Convention

Columns
Customer Service by Andrea Waltz, Courage Crafters, Inc.
Dealers Score Big with Innovative Home Show Strategies by Larry Hartley, Electrolux Central Vacuum Systems
Best Business Practices: 5 Critical Components of Customer Service by Dave Schenk, H-P Products, Inc.

Association News
VDTA/SDTA to Honor 30 Year Members at 2011 Trade Show
2011 VDTA/Epstein College Scholarship Application
VDTA/SDTA Membership Application
2011 Hall of Fame Nomination Form

Industry Products
PAK-IT introduces Traction-Pak to reduce slip & fall accidents

Member Benefit News
Cut Shipping Expenses