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Floor Care Professional
November 2007

denotes article or column available to members only.

Features
Giving Thanks!
Taking customer service to the next level
ESSCO opens new warehouse
Floor Care Pro, Edward Scrivani gives tips & advice on staying successful
The Personality Divide: Getting better results with different types of people

Columns
Guest Editorial by Christopher A.D. Beale, Columbus Vacuum Center
Vacuum World by David Parkes, Electrolux Home Care Products North America
Clearing the Air by Frank Hammes, IQAir North America
Unfair Advantage Retail by Claude Whitacre, The Sweeper Store
I’ve Been Thinking... by Alan Caras, The Vacuum Store in Los Gatos

Convention Watch
VDTA/SDTA 2008 Convention Information & Registration
VDTA/Epstein Charity Golf Classic
Kizer & Bender to present keynote at VDTA/SDTA Convention
Racine Industries to offer HOST School Carpet Cleaning College at 2008 VDTA Show

Association News
2008 VDTA/Epstein Scholarship Application
2008 (2009) Hall of Fame Nomination Form

Industry News
BonaKemi announces management reorganization
Research Institute receives $100,000 grant from Carpet & Rug Institute

New Products
Restore your customer’s most important investment!
Breakthrough protection against resoiling & recontamination in homes

Member Benefits
Careful handling plus savings with FedEx Freight