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SQE Professional
March 2011

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Features
The Joya of Growth
Brother Dealer Spots Success Story in Young Designer
Company Profile: Arrow Companies LLC
Tacony Sewing Central Now Offering LauraStar Ironing Systems
Industry Leaders Inducted into Hall of Fame at VDTA/SDTA Convention

Columns
Telephone Doctor's Six Cardinal Rules of Customer Service By Nancy Friedman, The Telephone Doctor
The Art of Making Sales By John Graham, Graham Communications
Seven Secrets of Driving Customer Loyalty & Profits By Micah Solomon, Customer Experience Expert
Ideas to Jump Start Your Sales By Eleanor Burns, Quilt in a Day
Pam Damour's Footnotes: The Ruffler Foot By Pam Damour, The Decorating Diva Project
Log Jam Mystery Quilt Project By Judy Hopkins

Industry Products
Dalco Home Sew Offers Crafty People Collection
New Floriani Tool Kit Includes Embroidery Essentials
Fine Needles for Fine Stitches
HoopSisters Announces HoopScissors

Member Benefits News
FedEx Freight: Two Levels of Service Within One Nationwide Network

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