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Floor Care & Central Vac Professional
March 2011

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Features
Industry Leaders Inducted into 2011 Hall of Fame at VDTA/SDTA Convention
Make Your Store Floor Work For You
March 2011 is International Vacuum Month
Introducing remindme@wincorinc.com

Columns
10 The Atlas Vacuum Cleaner By Tom Gasko, Curator, Tacony Vacuum Museum
The Art of Making Sales By John Graham, Graham Communications
The Six Cardinal Rules of Customer Service By Nancy Friedman, The Telephone Doctor
Small Business Owner's Program To Create Employee Generated Sales By Claude Whitacre, The Sweeper Store
Best Business Practices: Finding the Pitfalls in Your Sales By Dave Schenk, H-P Products Inc.
Forget Time Management: Are You Managing Your Energy? By Jean Kelley, Jean Kelley Leadership Consulting
Which House Is The Right House? By Larry Hartley, Electrolux Central Vacuum Systems
Seven Secrets of Driving Customer Loyalty & Profits By Micah Solomon, Customer Service Expert
Deep Sea Fishing For Prospects or Shooting Fish in a Barrel By Ron Sheetz, Video Marketing Guru

Member Benefit News
Association Insurance Programs
FedEx Freight: Two Levels of Service Within One Nationwide Network

Industry Products
Atrix International Announces the Bug Sucker

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