Steel City Vacuum Company, Inc.
As a value-added partner, Steel City Vacuum Company, Inc., of Pittsburgh, PA, supports the growth and profitability of independent vacuum cleaner dealers in 21 states and the District of Columbia. Steel City selects, warehouses and ships vacuum cleaners, central vac systems, cleaning products and replacement parts for residential and commercial vacuum cleaners.
The president of Steel City Vacuum, Howard A. Levine, like many of his customers, is a second-generation vacuum distributor.
“A lot of my customers are the sons and daughters of my father’s customers,” Levine said. “Steel City’s long-term history with these dealers makes me especially aware of our role in helping to keep the independent dealers competitive. Independent vacuum cleaner dealers need knowledgeable, responsive and dependable suppliers. They need to trust that the company at the other end of the line will turn their orders quickly and supply them with profitable, quality products enabling them to build strong, repeat retail customers. Steel City’s ordering center is staffed with some of the most knowledgeable people in the industry today. In fact, our employees, on average, have 21 years in the vacuum sales and parts distribution business. At Steel City, we don’t simply take orders. We consult with callers about the suitability and performance benefits of all our parts and products. We also alert customers to new developments on the manufacturing side of the business and how those changes could affect their future business, especially their purchasing decisions.”
Steel City is highly service-oriented. The company, now in its 58th year, accepts orders 24/7 and operates its telephone-based ordering center from 7:30 a.m. to 6 p.m. Mondays through Fridays. All incoming calls are fielded by “live” service reps, so Steel City customers never have to deal with automated voice screening systems.
“Our first goal is fast, accurate fulfillment,” said Pat Bocka, Steel City’s national sales manager. “Innovative products, great price points, profitable products are the value added qualities that help make the independent dealer and us successful.”
Steel City is known for finding and offering the latest products often exclusively and at special, protected prices just for Steel City customers. Levine and Bocka attend trade shows and monitor both domestic and foreign markets to identify promising new manufacturers and product development trends.
“To survive and grow, dealers must be able to continuously differentiate themselves from the impersonal ‘big box’ shopping experience,” Bocka said. “That means they need product selections not available everywhere else and products that perform a cut above the norm. When we come across great products, we bring them into the marketplace and we encourage our customers to try them. They expect us to look out for their interests, and we take that role quite seriously.”
To learn more about Steel City Vacuum Company or to place an order, call toll-free at 1-800-822-1199.